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Your appointments at North Hampshire Physiotherapy and Podiatry

How to book an appointment?

Once we have received the referral from the MSK Service our bookings team will attempt to contact you by telephone to book your appointment. If, after two attempts we have been unable to contact you, we will write to you informing you of your appointment date and time.

The choice of where you attend depends on your availability and how easy it is for you to get there but please note that appointments at our Alton clinic are limited and it is likely the initial appointment offered will be in Basingstoke.

At this time, we are unable to offer podiatry appointments at Alton Community Hospital and you will be offered an appointment at Crown Heights in Basingstoke.

Our physiotherapy clinics at Alton Community Hospital run on a Monday 8.30am – 12pm and on a Wednesday between 8.30am and 4.30pm.

How long will it take me to be seen?

Our aim is to see all patients within 10 days for urgent physiotherapy and podiatry referrals. For routine referrals we aim to see physiotherapy patients within 20 days and podiatry patients within 40 days. The urgency of your referral will be determined by the clinical information provided by your GP.

How do I cancel or change my appointment?

We appreciate that things come up but where possible, please provide us with 48 hours’ notice should you need to change or cancel your appointment. This notice will enable us to offer another patient the appointment. If you cancel two consecutive appointments, you will be discharged back to your GP. Once discharged, you will need to see your GP to discuss a new referral.

Should you fail to attend without prior notice, we will offer you one further appointment. Should this second appointment not be attended, you will be discharged back to your GP. Once discharged, you will need to see your GP to discuss a new referral.

If you cannot make the appointment, please contact us as soon as you can on 0845 058 4755 or vcl.nhphysiotherapy@nhs.net. Our lines are open 8am – 6.30pm Monday to Thursday and 8am – 5pm on a Friday.

What happens during my appointment?

Depending on your needs, what happens in the appointment may vary. Your clinician will be able to explain what will happen in more detail when you arrive.

We require your consent to carry out an assessment, which may involve a physical examination. During this time they will ask you questions relevant to your problem in order to gain a full picture of your condition.

An examination will take place in order to investigate problem areas, for example, posture, range of movement or muscle strength. For this examination you will be required to undress to some degree depending upon your problem. For example removal of a top for a shoulder problem and removal of trousers for a back or leg problem may be necessary. Please consider this and wear appropriate clothing for your appointment.

Bringing someone with you

You are welcome to have someone with you at your appointment. Sometimes our staff may also request to have someone present for an appointment. If you or the member of staff is uncomfortable with the person, we’ll reschedule to a later date when the correct person is available.

How long will my appointment take?

Most initial assessments are booked for 30 – 40 minutes. Should you have more than one problem, this may be longer but you will be advised at the time of booking.

Follow up appointments are generally 20 – 30 minutes depending on your needs.

We do ask that patients arrive 10 minutes to their appointment time where possible.

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